Refund & Cancellation Policy
Last updated: November 2026
This policy applies to subscriptions to Buyer Intelligence Platform (“BIP,” “we,” “us”) and is part of our Terms of Service. BIP is a sole proprietorship based in Burlington, Vermont, operating under the business name Buyer Intelligence Platform.
1. Subscription and automatic renewal
The Professional plan costs $179 per month and includes 175 credits per billing cycle. Your subscription renews automatically every month until you cancel. Each renewal is charged to the payment method you used at purchase, on the same day of the month as your original purchase. Prices are in US dollars and do not include applicable sales or similar taxes. Any applicable tax is calculated and shown at checkout before you confirm your purchase, and is added to each renewal.
2. How to cancel
You can cancel at any time. Log in to the BIP website, open My Subscriptions from your member menu, choose your plan, and select Cancel Subscription. You can also email buyerintelligenceplatform@gmail.com from your account email address and ask us to cancel. To avoid the next charge, cancel before your next renewal date.
3. What happens when you cancel
Cancellation stops future renewals. Your access continues through the end of the billing period you have already paid for. Cancelling does not by itself trigger a refund, and we do not prorate partial billing periods.
4. Credits
The Professional plan includes 175 credits per billing cycle. Unused credits expire at the end of the billing cycle and do not roll over. Credits have no cash value and are not transferable or refundable.
5. Refunds
Payments for a billing period that has already started are generally non-refundable, except where required by law. BIP may approve a refund at its discretion, case by case.
6. Refunds required by law and billing errors
If a refund is required by law, or results from a billing error by BIP, you will receive the full amount owed to you.
7. How to request a refund
Email buyerintelligenceplatform@gmail.com from your account email address. Include your order number or the date of the charge, and a short reason. We will review your request and reply by email.
8. How approved refunds are paid
Approved refunds are issued to the original payment method. After a refund is issued, it can take about 3 to 5 business days to appear on your statement, depending on your bank or card issuer.
9. Questions and disputes
Please contact us first so we can try to fix a billing problem quickly. This policy does not limit any rights you have under applicable law, including any right to dispute a charge with your card issuer.
10. Changes to this policy
We may update this policy. Changes apply to purchases and renewals after the “Last updated” date. If a change materially affects existing subscribers, we will notify them by email before it applies to them.
11. Contact
Email: buyerintelligenceplatform@gmail.com
Location: Burlington, Vermont, United States